OwlAttic

Legal

Refund Policy

Last updated:

We want you to be happy with what you buy from us. If you are not, we will give you your money back.

30 days, for any reason

You can get a full refund for an OwlAttic Terminal Pro license within 30 days of buying it, for any reason. You do not have to explain why.

This no-questions refund is available once for each product. If you buy a license for the same product again after a refund, the new purchase is not covered by it; if something goes wrong with it, write to us as described under “After 30 days”.

How to ask for a refund

The easiest way is to email owl@owlattic.com, preferably from the address you used to buy, with:

  • the email address you used at checkout;
  • your receipt or order number, if you have it.

We may later add a way to ask for a refund from within the app. When we do, you can use either.

We aim to reply within two business days. We refund through Stripe to the card or account you paid with. Depending on your bank, the money reaches you within 5 to 10 business days.

When we refund a license, it is deactivated on all your computers and the Software returns to the free edition. Your servers, settings and vault stay on your computer.

After 30 days

After 30 days we do not normally give refunds. Still, write to us if something has gone wrong: for example, if you were charged twice, or if the Software does not work on your computer and we cannot fix it. We will look at each case fairly.

Please write to us before your bank

The quickest way to a refund is to ask us. If you dispute a payment with your bank or card issuer instead, it takes much longer, and the bank charges us a fee.

You can always contact your bank; this policy does not take that right away. But while a dispute is open, we may suspend the license; if the payment is reversed, the license ends, and we may decline future orders from the same buyer.

This policy adds to the rights you have under the law where you live; it does not replace them. In the European Union and the United Kingdom, for example, consumers may have the right to withdraw from an online purchase within 14 days. Our 30-day refund covers that period and more.

Subscriptions

We do not sell subscriptions yet. When we do, this policy will explain how to cancel them and when they are refunded.